Legal

Refund Policy

How refunds work for our paid services.

Last updated: 1 November 2026

This policy is pending final review and the addition of our registered business details.

1. Scope

This policy applies to paid services purchased from us. Free consultations and website tools involve no payment.

2. Before you pay

We explain the scope, deliverables and fee of a paid service in writing before you pay, so you can decide with full information.

3. Refund terms

[CLIENT TO CONFIRM: insert the refund terms from your existing Refund Policy. For example, eligibility window, treatment of work already performed, and non-refundable components.]

4. How to request a refund

To request a refund, use the enquiry form on our Contact page with your name, registered mobile number and payment reference. We aim to respond within 7 working days.

5. Processing

Approved refunds are processed to the original payment method. Timelines depend on your bank or payment provider.